Shipping & Returns

Brooke Barrett Shipping

Brooke Barrett online provides shipping both domestically (New Zealand) and internationally. Provided below is information and requirements to ensure your purchases get to you will no implications.

*Please note that delivery times listed are estimates from DHL NZ or FedEx and commence from the date your parcel is shipped.


Whilst the team at Brooke Barrett make every effort to get you order to you within the above time frames unforeseen circumstances and peak trading times can have an effect on these guidelines.

Upon ‘check out’ a final shipping cost will be calculated for you based on delivery location, selected delivery service and value of product purchased. Refer to the below chart for a general guideline. 


Brooke Barrett offers express shipping New Zealand wide.




Express Shipping

2-3 working days



Brooke Barrett offers express and standard shipping Worldwide.




Express Shipping - DHL or FedEx (Includes tracking number)

2-3 working days

$25 NZD

Standard Shipping - DHL or FedEx (Includes tracking number)

5-10 working days



To ensure an easy delivery process please supply the required fields for delivery including a name &/or business name, physical address for where the item/s is to be delivered (between the hours of 9am – 5pm weekdays) and a phone number for couriers to contact you if required.

*Please note that some delays at the receiver’s end i.e. customs may vary depending on the country and is outside of Brooke Barrett’s control and responsibility.


All deliveries will include a tracking number, automatically emailed to you upon dispatch from Brooke Barrett. Ensure to hold on to this and follow links in the email to track your order.


Standard courier practice applies to all Brooke Barrett purchases.

Parcels Must be signed for upon delivery, if delivery cannot be made the driver will leave a collection card at the stated address. To collect the parcel, the collection card must be presented with a form of photo ID at the nominated courier branch. If the parcel is not collected within 10 business days, it will be returned to Brooke Barrett. Please note that redelivery will incur an additional shipping charge.

*If shipping to a business address please ensure this is included in the ‘shipping address’*


Brooke Barrett offers international shipping VIA DHL and FedEX with charges noted above in ‘Shipping costs and methods’. International shipments are subject to local customs authorities which can affect estimated delivery times. If deemed necessary, the courier and/or customs agent may contact you through your information provide on your Brooke Barrett account.


International orders may be subject to Customs import duties and taxes based on the destination country’s controls and regulations. These Custom duties and taxes are based on the value of the order and the tax free threshold of the destination country. Payment of duties and taxes are the responsibility of the recipient, not Brooke Barrett. These fees are collected at the time of delivery and the customer will be notified to make the payment prior to receiving goods. For further information please contact your local customs office.




Brooke Barrett operates under the New Zealand Consumer Guarantees Act 1993 Brooke Barrett ‘sale’ items may not be returned or exchanged unless they are faulty. All returns must be made via emailing

If you wish to exchange a Brooke Barrett purchase it is important to email us as soon as possible. Exchanges must be made via emailing 
Shipping and handling costs are not refunded unless the original item is faulty.

All returns and exchanges must be correctly packaged with original order number reference clearly on the outside of packaging and sent to;

Brooke Barrett Returns, 78 Manu Crescent, New Plymouth 4310 New Zealand

Tel +64 27 4240017

Once your item is received by Brooke Barrett we will process your refund via your original payment method. Once processed you will be notified via the email address on your account. Note that different banks may require longer time frames for processing refund payments.

In the event that a faulty item is returned and deemed not faulty by Brooke Barrett the cost of shipping will be deducted from any refunded value. Any and all refunds processed will be in New Zealand dollars (NZD) Any change to exchange rates at the time of return processing os beyond the control of Brooke Barrett.